ALL ITEMS ARE TO BE SHIPPED VIA UPS GROUND.
IF A CUSTOMER REQUIRES ADDITIONAL SERVICES SUCH AS FREIGHT DELIVERY, US POST OFFICE, INTERNATIONAL MAIL OR RESIDENTIAL DROP OFF CAN BE DONE AT AN ADDITIONAL CHARGE TO BE BORNE BY THE PURCHASER. CALL 1-315-986-1171 FOR PRICING.
We make every effort to ship all orders within 24-48 hours of receipt (except for Saturdays, Sundays, and Holidays), however this is not always possible due to merchandise availability and other unforeseen events.
American Pool Supply, Inc. does not guarantee transit times on ground packages or standard freight.
While we offer home delivery on almost all items within the 15 miles from our Walworth or Webster locations, there are certain very large items such as larger pool heaters and or step sections must be delivered via freight trucks at buyers cost.
Shipping costs are calculated at our office and are based mainly on weight and distance. Occasionally there are errors in these calculations due to oversize and other surcharges. In the event this happens, you will be contacted with the additional shipping costs.
General Information
American Pool Supply, Inc. may make improvements and/or changes in products, programs and pricing in this publication at any time. American Pool Supply, Inc. shall not be held liable for clerical, graphical, typographical and printing errors. We take pride in our site, however errors do sometimes occur and for that we apologize.
American Pool Supply, Inc. is willing to do business with anyone who needs pool supplies. We do reserve the right to refuse sales to anyone and refuse sales that are the result of a clerical error or error in quote. Possession of web site material or literature from American Pool Supply, Inc. does not constitute the right to purchase products from American Pool Supply, Inc..
American Pool Supply, Inc. does not match competitors' prices neither before nor after the sale.
Warranty Information
Most all products sold by American Pool Supply, Inc. carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us by email or phone if you require assistance.
American Pool Supply, Inc. does not express or imply any warranty. All warranties are the responsibility of the manufacturer. American Pool Supply, Inc. expressly disclaims liability for any injury, loss, or damage of any kind arising from the use or inability to use any item we sell.
Merchandise Returns
We strive to arm you with the knowledge, backed by our decades of experience in the pool supply industry, to enable you to purchase the right product for your pool system at the reasonable price. Therefore, we have established the following return policy in order to continue to provide you with the lowest prices possible. This policy is both fair and consistent with ethical and standard practices.
If American Pool Supply, Inc. Ships The Wrong Item
If American Pool Supply, Inc. ships you the wrong product by our mistake, please call 1-315-986-1171. We will be promptly refund you in full or exchange it for the right product - if returned undamaged to American Pool Supply, Inc. within 10 days from the date of your receipt of the merchandise. We will pay for the return shipping.
Products Damaged in Freight
While it's unfortunate, it happens from time to time. If so, please send the product back via the same carrier that originally delivered it. If you need the item as soon as possible, please initiate a new order which we will ship promptly. We will credit the purchase amount of the original damaged product and any shipping cost you may have incurred as soon as it is returned and received by us.
Products That Do Not Qualify For An RMA (Returned Merchandise Authorization)
Products that do not qualify for an RMA include, but are not limited to:
Installed products
As it is not possible for American Pool Supply, Inc. to have full knowledge or complete details of your pool system, we cannot accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment, if in doubt. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system. If you need the number of a manufacturer that is not yet on our links page, please email us and we will forward that information to you promptly.
Products shipped internationally (Anywhere except the 50 states)
Products shipped by freight
Products 15 days past the date of delivery. These require special approval and, if approved, are subject to additional charges.
Why Request an RMA?
Non-defective product returns are subject to the authorization of American Pool Supply, Inc. and/or the manufacturer of the product. Any item returned without an RMA# on the shipping label (Provided labels should already have the RMA# on them) will be refused and you, the buyer, will be responsible for return shipping, unless we have shipped a product other than that which was expressly ordered by you. In the case that the return is not refused and does not have an RMA, there will be no way to locate the package to issue a refund.
Requesting an RMA
Please complete a Merchandise Return Authorization Request Form to receive a Merchandise Return Authorization number prior to returning goods. When authorized by American Pool Supply, Inc, returned merchandise must be received within 15 days from the date of buyer's receipt of the merchandise, must be in the original undamaged packaging with all accompanying material, in saleable condition and freight paid. A signed RMA also must be faxed or e-mailed prior to shipping the product back. Your account will be credited the full amount of the returned item less any applicable charges.
RMA Charges
We reserve the right to charge a 10% processing and re-stocking fee ($10 minimum) and original shipping charges. We also reserve the right to provide a return shipping label and deduct the shipping cost from your refund.
Refusal Charges
We reserve the right to charge a 20% processing and re-stocking fee ($20 minimum), original shipping, return shipping, and any other applicable refusal charges on products that would have qualified for an RMA. Products that would not have qualified will not be credited.
Products Believed To Be Defective or Incompatible
As it is not possible for American Pool Supply, Inc. to have full knowledge or complete details of your pool system, we cannot accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment, if in doubt. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system. If you need the number of a manufacturer that is not yet on our links page, please email us and we will forward that information to you promptly.
In the event that you feel your purchase is defective, it is incumbent upon you to contact us and/or the manufacturer directly for resolution before attempting to return the product in question. Most manufacturers have technical support and warranty service centers that will be more than happy to assist you in making sure that your product is functioning properly, and if not, will take steps to see that any defect is handled quickly.
Cancelling An Order
Cancellations are only allowed if the product has not been shipped or picked up. If you wish to cancel a order, you must call 1-315-986-1171 and speak with a representative. Orders attempted to be cancelled any other way may not actually be cancelled as orders are promptly filled and shipped. Special order items may not be cancelled.
American Pool Supply, Inc. reserves the right to modify or amend these policies at any time without prior notice.
We sincerely appreciate your cooperation, patience, and understanding.